Customer Service Officer (Insurance)
Hong Kong Island, Hong Kong, Hong Kong
Industry: Call Centre and Customer Service
Workplace Type: No
Location: Hong Kong
Contract type: FULL_TIME
Specialism: Financial Services
Focus: Insurance
Industry: Call Centre and Customer Service
Salary: Negotiable
Workplace Type: No
Location: Hong Kong
FULL_TIME Consultant: Avery Lee
Job reference: UC7N0X-A53EF806
Date posted: 20 March 2024
hong-kong banking-financial-services/insurance 2024-03-20 2024-05-19 call-centre-and-customer-service Hong Kong HK Robert Walters https://www.robertwalters.com.hk https://www.robertwalters.com.hk/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png true
This role offers an exciting opportunity to provide excellent customer service across all product suites, with a focus on life insurance.
Responsible:
Provide excellent customer service on all products offered by the company with promptness and high degree of accuracy
Handle enquiries or complaints through various channels including letters, telephone calls, emails, walk-ins and interactions with brokers and/or alternate distribution channels
Meet targets set for speed, accuracy, quality, clarity and empathy with minimal supervision
Act proactively to respond to enquiries or complaints through setting customer expectations and meeting agreed deadlines
Execute customer retention programs and identify cross-selling opportunities proactively
Collect feedback and reflect customer needs and their expectations on the company to team supervisor
Maintain an understanding and awareness on key aspects of life insurance, legislation, compliance and the market
Recommend changes to procedures/processes for ongoing improvement of customer services and participate in their implementation
Produce and validate activities report and make necessary changes
Assist other members of the team to design and update manual, procedures, operational forms, documentation and reports of the Life/Asia System
Requirement:
Experience in the life insurance industry customer service
Pass in IIQE Paper 1, 3 and 5 is highly preferred
Self-motivated, quick learner and good team player
Ability to deal with customers and distributors face to face, on the phone or written correspondence
Good knowledge of insurance and/or investment products
Ability to work well under pressure and complete tasks in a timely manner
Good command of both written and spoken English and Chinese (Cantonese and Mandarin)
Good knowledge of Microsoft Word, Excel, PowerPoint and Chinese Word Processing
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Are you interested in launching your career with a world-leading specialist in professional recruitment? Gain valuable experience, expert training, and the opportunity to make a positive impact across the globe.
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