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Classy Wheeler Limited
hong kong
Job Description Handle customer enquiries & provide after-sales support to ensure customer satisfaction Monitor project status & update control record Provide suggestions to uplift service level Job Requirements Degree holder in any disciplines Min. 1 year of client servicing experience preferably in Logistics industry Proficient in both English
Job Source: Classy Wheeler LimitedWinton Group
hong kong
Perform branch counter service and operational duties Perform cross-selling of consumer loan and other financial products Requirements: Self-initiative, with good communication and inter-personal skills Good command in both written and spoken English and Chinese Have good knowledge in Microsoft Office Word and Excel Fresh graduates are encouraged
Job Source: Winton GroupWinton Group
Hong Kong Island
Perform branch counter service and operational duties Perform cross-selling of consumer loan and other financial products Requirements: Self-initiative, with good communication and inter-personal skills Good command in both written and spoken English and Chinese Have good knowledge in Microsoft Office Word and Excel Fresh graduates are encouraged t
Job Source: Winton GroupClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Job Description Handle customer enquiries & provide after-sales support to ensure customer satisfaction Monitor project status & update control record Provide suggestions to uplift service level Job Requirements Degree holder in any disciplines Min. 1 year of client servicing experience preferably in Logistics industry Proficient in both English
Job Source: Classy Wheeler LimitedWinton Group
Hong Kong Island, Hong Kong, Hong Kong
Perform branch counter service and operational duties Perform cross-selling of consumer loan and other financial products Requirements: Self-initiative, with good communication and inter-personal skills Good command in both written and spoken English and Chinese Have good knowledge in Microsoft Office Word and Excel Fresh graduates are encouraged
Job Source: Winton GroupClassy Wheeler Limited
Hong Kong Island
Job Description Handle customer enquiries & provide after-sales support to ensure customer satisfaction Monitor project status & update control record Provide suggestions to uplift service level Job Requirements Degree holder in any disciplines Min. 1 year of client servicing experience preferably in Logistics industry Proficient in both English an
Job Source: Classy Wheeler LimitedRober Walters Hong Kong
Hong Kong Island, Hong Kong, Hong Kong
Industry: Call Centre and Customer Service Workplace Type: No Location: Hong Kong Contract type: FULL_TIME Specialism: Financial Services Focus: Insurance Industry: Call Centre and Customer Service Salary: Negotiable Workplace Type: No Location: Hong Kong FULL_TIME Consultant: Avery Lee Job reference: UC7N0X-A53EF806 Date posted: 20
Job Source: Rober Walters Hong KongRober Walters Hong Kong
hong kong
Industry: Call Centre and Customer Service Workplace Type: No Location: Hong Kong Contract type: FULL_TIME Specialism: Financial Services Focus: Insurance Industry: Call Centre and Customer Service Salary: Negotiable Workplace Type: No Location: Hong Kong FULL_TIME Consultant: Avery Lee Job reference: UC7N0X-A53EF806 Date posted: 20
Job Source: Rober Walters Hong Konghong kong
The Company
Our client is a Australian Financial Services company specializing in Pension/ORSO funds engaging with an instantly recognizable bank in Hong Kong.
The Role
As a Customer Service Officer (CSO) you will be the first point of contact (members and employers) via telephone (inbound/outbound), and email for a range of pension schemes/administration enquiries.
The key purpose of the role will be meeting/exceeding their expectations for Customer Service with accurate, appropriate, and time responses while maintaining company standard.
Responsibilities Delivering an outstanding member experience though excellent customer service on inbound and outbound calls
To provision efficient and effective query resolution by anticipating member needs and taking ownership for first call resolution
Demonstrating subject matter expertise on pensions schemes/processes/procedure
Achievement of all Key Performance Indicators (KPIs)
Demonstrating adaptability and teamwork to alter shifts to meet operational demands (when required)
Positive participation in the team and team meetings to discuss and share ideas and celebrate achievement of team goals
Working with your leaders to improve your personal capability, and increase skills via delegated responsibilities/projects
Supporting your leaders and colleagues in delivering results, and working closely with your immediate team within the Contact Centre and the broader Link Group
Demonstrating willingness to increase your pension knowledge, including additional funds and administration functions
Demonstrating drive and motivation by keeping abreast of current industry related information and changes
Displaying a proactive approach to independent learning
Actively contributing towards continuous process improvement
Living the Link Group Core Values; Teamwork, Professionalism, Commitment, integrity, respect
Adhering to all legislative requirements required for the role
Complying with Link Group's Privacy policy and procedures
Your Profile: A minimum of 1 year of experience in customer service industry, call centre experience would be an advantage
Higher diploma or above in any disciplines
Strong customer service skills with a member experience focus
Good written and verbal communication skills in English, Cantonese and Mandarin, and a pleasant phone manner
Ability to understand clients' needs and demands, and interrupt them into actions, being a proactive listener to all clients
Proven track record of reliability and punctuality in a structured environment
Demonstrated ability to display empathy and resilience when handling difficult or sensitive calls
Ability to work under pressure and maintain set target levels
Openness to feedback and willingness to develop professionally
Intermediate computer literacy and keyboard skills (MS Office suite), and excellent attention to detail and accuracy
Ability to work across digital media platforms and provide front line technical support
A desire to work in, and develop a career within the pensions industry
*Please note, work visa sponsorship will not be provided
Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
Customer Service Officer jobs in hong kong
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