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Personal Banking Manager – (Contact Centre, Digital Hub)

hong kong

Personal Banking Manager – (Contact Centre, Digital Hub)

Personal Banking Manager – (Contact Centre, Digital Hub) Apply Now Job No.: 498377

Employment Type: Full time

Departments: Personal Banking and Wealth Management Department

Job Functions: Business Development, Investor Relations, Customer Services, Investment Management, Relationship Management

Responsibilities:

Champion the one-stop personal banking services at Contact Centre

Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately

Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support

Identify and develop long-term customer relationship with existing and prospective customer

Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets

Address customer feedback / complaints professionally

Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

Degree or above

With qualifications in IIQE and HKSI will be preferred

Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products

With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques

Customer-focused, independent, self-motivated and able to work under pressure

Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua

Proficient in PC applications, such as MS Office and Chinese inputs

May required on-shift duty as needed

Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager

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