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Personal Banking Manager – (Contact Centre, Digital Hub)
Personal Banking Manager – (Contact Centre, Digital Hub) Apply Now Job No.: 498377
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Investor Relations, Customer Services, Investment Management, Relationshi
Personal Banking Manager – (Contact Centre, Digital Hub) Personal Banking Manager – (Contact Centre, Digital Hub) Apply Now Job No.: 498377
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Investor Relations, Customer Services, Investment Management, Relation
Responsibilities:
Assist Customers: Handle customer inquiries and requests through various channels (telephone, email, video-call, online text, and fax). Be prompt and courteous in your responses.
Quality Service: Deliver good service to customers during inbound and outbound calls. Ensure their banking experience is smooth.
After-Sale Support: P
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business part
Branch Distribution & Services Department
Branch - Assistant Personal Banking Manager
Responsibilities
Build long-term relationships with customers
Identify customers' needs and match their needs with appropriate products and services
Acquire new customers through sales and marketing activities
Coordinate in-branch and off-site promotions
Require
Assistant Audit Manager (Personal Banking) Assistant Audit Manager (Personal Banking) Apply Now Job No.: 495014 Employment Type: Full time Departments: Group Audit Job Functions: Accounting, Audit, Risk Management, Compliance Responsibilities: Assist in internal audit engagements in Personal Banking sector from planning, risk assessment, field
Job Source: Bank Of China
Personal banking manager – (contact centre, digital hub)
Hong Kong Island
$ 600000 HKD Per annum
Personal Banking Manager – (Contact Centre, Digital Hub) Personal Banking Manager – (Contact Centre, Digital Hub) Apply Now Job No.: 498377 Employment Type: Full time Departments: Personal Banking and Wealth Management Department Job Functions: Business Development, Investor Relations, Customer Services, Investment Management, Relationship Management Responsibilities: Champion the one-stop personal banking services at Contact Centre Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support Identify and develop long-term customer relationship with existing and prospective customer Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets Address customer feedback / complaints professionally Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies Requirements: Degree or above With qualifications in IIQE and HKSI will be preferred Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques Customer-focused, independent, self-motivated and able to work under pressure Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua Proficient in PC applications, such as MS Office and Chinese inputs May required on-shift duty as needed Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager Back to Search Results Apply Now Refer a Friend Whatsapp Facebook Linked In Email App