Systems Support and Administrator
hong kong
Job Responsbilities:
* Provide technical support and troubleshooting for Microsoft applications, Windows, macOS, and desktop software
* Maintain and update client systems through remote monitoring and management
* Support and troubleshoot computers, laptops, printers, and other peripherals
* Deliver on-site and remote IT support for workstations, connectivity, and end-user applications
* Handle and prioritize multiple support cases, incidents, and client queries for hardware, software, network, and telecom issues
* Manage user accounts, permissions, and maintain support documentation and knowledge base
* Build strong client relationships and ensure effective communication throughout support activities
About You:
Proven track record in a comparable technical support role, preferably within an ISP, systems integrator or large enterprise setting
Support experience in Microsoft Office and Web Application
Adept at diagnosing and troubleshooting end-user computing systems, demonstrating strong technical aptitude
Comprehensive knowledge of the organization's key IT services and proficiency in leveraging support tools/techniques
Exceptional teamwork, communication and customer service skills to engage effectively with clients
Educational and Professional Experience:
Bachelor's degree holder in Computer Engineering, Computer Science, or a similar field is preferred
At least 2 years of working experience is preferred, however, outstanding candidates with less experience may still be considered
Interested parties can get in touch with Jamie - jbourk@ morganmckinley.com