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SW9436 |02 Feb 2018 Desktop Support Engineer (VIP Support)
Provide on-site technical support for both software and hardware to VIP client
Physically set up computers and software system installation
Support Market Data (Bloomberg, Reuters) and in-house developed applications
Perform basic hardware moves and changes
Record and manage all incidents
SW9436 |02 Feb 2018 Desktop Support Engineer (VIP Support) Provide on-site technical support for both software and hardware to VIP client
Physically set up computers and software system installation
Support Market Data (Bloomberg, Reuters) and in-house developed applications
Perform basic hardware moves and changes
Record and manage all inciden
Dedicated resource to provide IT support for all VIP users of customer in Head office .
Support all kinds of incidents reported by VIP staff of customer until issue resolved.
Fulfill all kinds of IT service requests raised by VIP staff of customer.
Preparation, rehearsal and standby for meeting support raised by VIP staff of customer.
Provide IT su
Dedicated resource to provide IT support for all VIP users of customer in Head office. Support all kinds of incidents reported by VIP staff of customer until issue resolved. Fulfill all kinds of IT service requests raised by VIP staff of customer. Preparation, rehearsal and standby for meeting support raised by VIP staff of customer. Provide IT sup
Dedicated resource to provide IT support for all VIP users of customer in Head office .
Support all kinds of incidents reported by VIP staff of customer until issue resolved.
Fulfill all kinds of IT service requests raised by VIP staff of customer.
Preparation, rehearsal and standby for meeting support raised by VIP staff of customer.
Provide IT su
Our client is a fast-growing System Integration (SI) Company which focused on offering end-to-end technology and business solutions for Telecommunications & Internet Service Providers. Headquartered in Hong Kong, they currently have operations in over 8 countries in Asia Pacific and continue to expand across the region. They are now looking for a h
Our client is a fast-growing System Integration (SI) Company which focused on offering end-to-end technology and business solutions for Telecommunications & Internet Service Providers. Headquartered in Hong Kong, they currently have operations in over 8 countries in Asia Pacific and continue to expand across the region. They are now looking for a h
Our client is a fast-growing System Integration (SI) Company which focused on offering end-to-end technology and business solutions for Telecommunications & Internet Service Providers. Headquartered in Hong Kong, they currently have operations in over 8 countries in Asia Pacific and continue to expand across the region. They are now looking for a h
Job Source: W-Consulting Company Ltd.
Desktop support engineer (vip support)
Hong Kong Island
$ 600000 HKD Per annum
SW9436 |02 Feb 2018 Desktop Support Engineer (VIP Support) Provide on-site technical support for both software and hardware to VIP client Physically set up computers and software system installation Support Market Data (Bloomberg, Reuters) and in-house developed applications Perform basic hardware moves and changes Record and manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer Proactively inform management of trends, significant problems and expected delays. Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)Test applications as required by the business before rollout Documentation of products and processes 2 years+ of IT support experience Experience in delivering Superior Customer Service experience preferably with of bank is an advantage Ability to make sound decisions following approved procedures in a fast paced environment Ability to effectively manage multiple tasks occurring simultaneously English: Advanced Level - Strong verbal, written, listening communication experience Good IT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite Basic understanding of network and server side infrastructure Project execution exposure Solid understanding of Intel based PC hardware/peripherals Ability to work independently with little supervision