Desktop Support Engineer (VIP Support)
Hong Kong Island, Hong Kong, Hong Kong
SW9436 |02 Feb 2018 Desktop Support Engineer (VIP Support) Provide on-site technical support for both software and hardware to VIP client
Physically set up computers and software system installation
Support Market Data (Bloomberg, Reuters) and in-house developed applications
Perform basic hardware moves and changes
Record and manage all incidents and requests in ticket-tracking system
Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
Proactively inform management of trends, significant problems and expected delays.
Provide other IT-related support as required by the business (Holiday, off-hour and BCP Support)
Test applications as required by the business before rollout
Documentation of products and processes
2 years+ of IT support experience
Experience in delivering Superior Customer Service experience preferably with of bank is an advantage
Ability to make sound decisions following approved procedures in a fast paced environment
Ability to effectively manage multiple tasks occurring simultaneously
English: Advanced Level - Strong verbal, written, listening communication experience
GoodIT experience supporting Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
Basic understanding of network and server side infrastructure
Project execution exposure
Solid understanding of Intel based PC hardware/peripherals
Ability to work independently with little supervision
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