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Classy Wheeler Limited
Hong Kong Island
Service Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction. Location: Ngau Tau Kok / Kwun Tong Nature: 1-year Renewable Contract Others• Wi
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Service Delivery Manager (System Infrastructure and Desk-side) Client Description Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction. Location: Ngau Tau Kok / Kwun Tong Nature: 1-year Renewable Contract Others • Wi
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery. •
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery. •
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery.•
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island
Service Desk Manager (Financial Industry) Client Description Global corporate finance company Job Description • Be a Subject Matter Expert in Domains across multiple IT disciplines not limited to server infrastructure, WAN/LAN infrastructure, VDI, storage, data center, data replication and messaging adopting best practices in architecture design e
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Service Desk Manager (Financial Industry) Client Description Global corporate finance company Job Description • Be a Subject Matter Expert in Domains across multiple IT disciplines not limited to server infrastructure, WAN/LAN infrastructure, VDI, storage, data center, data replication and messaging adopting best practices in architecture design en
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Service Desk Manager (Financial Industry) Client Description Global corporate finance company Job Description • Be a Subject Matter Expert in Domains across multiple IT disciplines not limited to server infrastructure, WAN/LAN infrastructure, VDI, storage, data center, data replication and messaging adopting best practices in architecture design en
Job Source: Classy Wheeler LimitedHong Kong Island, Hong Kong, Hong Kong
Service Delivery Manager (System Infrastructure and Desk-side)
Client Description
Company: This company is a renowned telecommunications and digital services provider in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction.
Location: Ngau Tau Kok / Kwun Tong
Nature: 1-year Renewable Contract
Others
• Will consider candidates with less experience based on overall competencies and potential.
Job Description
• Lead service delivery teams in adherence to ITIL process frameworks.
• Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery.
• Engage with customers to ensure understanding and compliance with Service Level Agreements.
• Maintain high service quality by defining clear service scopes and conducting regular assessments.
• Proactively manage resolutions for incidents, changes, and client issues, including timely escalations.
• Compile regular operational reports detailing platform status, including capacity, performance, and service levels.
Job Requirements
• Bachelor’s degree in Information Technology or a related field.
• Minimum of 8 years relevant experience, including at least 5 years in a managerial role.
• Proficient in change, incident, problem, and vendor management.
• Experienced in IT support, system administration, and networking.
• Familiarity with ITILv4 framework and service management practices.
• Knowledgeable in Microsoft Windows, Linux, Cloud technologies, and Desk-side support.
• Professional certifications such as MCP, Redhat Linux, AWS, Azure, ITIL are advantageous.
• Ability to build strong relationships across all levels of the organization.
• Excellent analytical, persuasive, influential, and problem-solving abilities.
• Strong communication skills in both written and spoken Chinese and English.
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Service Delivery Manager (System Infrastructure and Desk-side) jobs in Hong Kong Island, Hong Kong, Hong Kong
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