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Classy Wheeler Limited
hong kong
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery. •
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery. •
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island
Leading telecom carrier and IT solutions company Job Description • Maintaining strong customer relationships and improving our services to maintain customer satisfaction.• Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.•
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Leading telecom carrier and IT solutions company Job Description • Maintaining strong customer relationships and improving our services to maintain customer satisfaction. • Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Leading telecom carrier and IT solutions company Job Description • Maintaining strong customer relationships and improving our services to maintain customer satisfaction. • Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Kowloon, Hong Kong, Hong Kong
Senior Infrastructure / Network / Operation Specialist - IC Client Description Fast growing IT services and solutions provider Job Description Senior Infrastructure Specialist Responsibilities • Responsible to govern the application change, release and configuration management processes • Coordinate, document and execute application release activit
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Senior Infrastructure / Network / Operation Specialist - IC Client Description Fast growing IT services and solutions provider Job Description Senior Infrastructure Specialist Responsibilities • Responsible to govern the application change, release and configuration management processes • Coordinate, document and execute application release activit
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Senior Infrastructure / Network / Operation Specialist - IC Client Description Fast growing IT services and solutions provider Job Description Senior Infrastructure Specialist Responsibilities • Responsible to govern the application change, release and configuration management processes • Coordinate, document and execute application release activit
Job Source: Classy Wheeler LimitedHong Kong Island
$ 1000000 HKD Per annum
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery.• Interact with customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs• Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed• Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.• Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.). Job Requirements • Degree in Information Technology or related discipline• At least 8+ years of relevant experience and 5 years are managerial• Experience in change, incident, problem and vendor management• Experience in networking, IT support and system administration• Experienced in IT service management such as ITIL framework.• Knowledge of information security services and products, including but not limited to Firewalls, IPS, Web, DLP, Cloud Security etc.• Holder of professional certifications such as ITIL, CCNP would be a plus.• Able to build strong relationships with people at all levels in the organization• Good analytical, persuasive, influential and problem-solving skills• Strong communication skills in both written and spoken Chinese and English
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Service delivery manager (network infrastructure) - ic jobs in Hong Kong Island
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