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Classy Wheeler Limited
Hong Kong Island
Leading telecom carrier and IT solutions company Job Description • Maintaining strong customer relationships and improving our services to maintain customer satisfaction.• Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.•
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Leading telecom carrier and IT solutions company Job Description • Maintaining strong customer relationships and improving our services to maintain customer satisfaction. • Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island
Regional IT & Telecom services and solutions provider Job Description • Deliver quality and improve the customer experience for VVIP customers.• To build service relationships with VVIP customers.• Single point of contact for escalated operations matters.• Oversee day-to-day fault management for Critical or Escalated incident.• Provide regular upda
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Regional IT & Telecom services and solutions provider Job Description • Deliver quality and improve the customer experience for VVIP customers. • To build service relationships with VVIP customers. • Single point of contact for escalated operations matters. • Oversee day-to-day fault management for Critical or Escalated incident. • Provide regular
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery. •
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
hong kong
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework • Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery. •
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island
Service Delivery Manager (Network Infrastructure) - IC Client Description Leading telecom carrier and IT solutions company Job Description • Lead virtual teams to effective service delivery based on ITIL process framework• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business user for service delivery.•
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Regional IT & Telecom services and solutions provider Job Description • Deliver quality and improve the customer experience for VVIP customers. • To build service relationships with VVIP customers. • Single point of contact for escalated operations matters. • Oversee day-to-day fault management for Critical or Escalated incident. • Provide regular
Job Source: Classy Wheeler Limitedhong kong
Leading telecom carrier and IT solutions company
Job Description
• Maintaining strong customer relationships and improving our services to maintain customer satisfaction.
• Perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory.
• Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
Job Requirements
• Bachelor degree in IT-related field.
• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Good resource planning skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.
• ITIL certification is a must
• Demonstrate strong leadership and teamworking skills. You should also demonstrate excellent communication and computer skills.
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Service Delivery Manager - IC jobs in hong kong
ⓘ There was an unexpected error processing your request.
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