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    Job Source: Classy Wheeler Limited
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Retail Operations Manager

Hong Kong Island, Hong Kong, Hong Kong

Our client, a state owned duty free company with presences around the world. To cope with rapid expansion, they are looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong.

Job Description

Manage all aspects of Operations and front-line staffs management

Participate in new retail BU operations procedure and control set up

Lead, develop and manage operations team to achieve company targets sales, pillar planning, service standards, and other regular and ad-hoc objectives

Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction

Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; and to build good platforms for their career advancement and development

Drive all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management and retail operation

Oversee sales and operational planning process, and monitor implementation

Formulate proper sales strategies and drive sales

Minimize operating costs and optimize the operating resources through effective process management

Work collaborate with internal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level

Analyze store daily performance with insights to be proposed for short/long term initiatives

Job Requirements Degree holder or above

At least 8 years relevant experience in which 5 years at operation management level in retail; with experience in managing beauty and cosmetics store will be an advantage

Strong leadership, problem solving and decision-making skills

Energetic and outgoing personality

Be strategic, passion in work, creative and details mindset

Excellent interpersonal skills

Team player, self-motivated, independent and able to perform multitasks under pressure

Good planning skill organized with strong numerical sense and business acumen

Good command of written and spoken English and Chinese, fluent in Mandarin is a plus

Base in store and work on shift hours

Candidate with less experience will consider as Assistant Operations Manager

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