Retail Operations Manager
Hong Kong Island, Hong Kong, Hong Kong
Our client, a state owned duty free company with presences around the world. To cope with rapid expansion, they are looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong.
Job Description
Manage all aspects of Operations and front-line staffs management
Participate in new retail BU operations procedure and control set up
Lead, develop and manage operations team to achieve company targets sales, pillar planning, service standards, and other regular and ad-hoc objectives
Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction
Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; and to build good platforms for their career advancement and development
Drive all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management and retail operation
Oversee sales and operational planning process, and monitor implementation
Formulate proper sales strategies and drive sales
Minimize operating costs and optimize the operating resources through effective process management
Work collaborate with internal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level
Analyze store daily performance with insights to be proposed for short/long term initiatives
Job Requirements Degree holder or above
At least 8 years relevant experience in which 5 years at operation management level in retail; with experience in managing beauty and cosmetics store will be an advantage
Strong leadership, problem solving and decision-making skills
Energetic and outgoing personality
Be strategic, passion in work, creative and details mindset
Excellent interpersonal skills
Team player, self-motivated, independent and able to perform multitasks under pressure
Good planning skill organized with strong numerical sense and business acumen
Good command of written and spoken English and Chinese, fluent in Mandarin is a plus
Base in store and work on shift hours
Candidate with less experience will consider as Assistant Operations Manager
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