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SW8590 |20 Dec 2023 IT Service Desk Support Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system. Account admin required. Coordinate with internal and external parties. Assist in performing any other IT duties as assigned by supervisors. Diploma or above in Information Technology or rela
SW8590 |20 Dec 2023 IT Service Desk Support
Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
Account admin required.
Coordinate with internal and external parties.
Assist in performing any other IT duties as assigned by supervisors.
Diploma or above in Information Technology or relat
SW8590 |20 Dec 2023 IT Service Desk Support Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
Account admin required.
Coordinate with internal and external parties.
Assist in performing any other IT duties as assigned by supervisors.
Diploma or above in Information Technology or re
SW8395 |07 Nov 2022 Junior Network Support Engineer
Implement network infrastructure installations and configurations
Participate in troubleshooting and support of network infrastructure and various client services
Deliver technical documentation of infrastructure, control procedures, operation and review data network proposals
Manage the project
SW8395 |07 Nov 2022 Junior Network Support Engineer Implement network infrastructure installations and configurations Participate in troubleshooting and support of network infrastructure and various client services Deliver technical documentation of infrastructure, control procedures, operation and review data network proposals Manage the project
SW8395 |07 Nov 2022 Junior Network Support Engineer Implement network infrastructure installations and configurations
Participate in troubleshooting and support of network infrastructure and various client services
Deliver technical documentation of infrastructure, control procedures, operation and review data network proposals
Manage the proje
Responsibilities: Report to Foreigner – Director Implement network infrastructure and computer operating environment plan in support of company systems and process needs while maintaining consistency with company networking, operation practices and company strategy. Troubleshoot and speedy resolution of networking, operating software and hardware p
Responsibilities:
Report to Foreigner – Director
Implement network infrastructure and computer operating environment plan in support of company systems and process needs while maintaining consistency with company networking, operation practices and company strategy.
Troubleshoot and speedy resolution of networking, operating software and hardware
Job Source: Eternity Consultants (HK) Limited
It support engineer
Hong Kong Island
$ 600000 HKD Per annum
• Provide End to End support for internal end users• Incident Management & Request Fulfillment Management Experience through tools like Remedy• Coordinate with Infra Support Service Desk and other technical teams for issue resolution• Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope Follow up with the respective support teams/towers for appropriate action on pending incident/ Request on daily/weekly basis Monitor the status and progress towards resolution against IT service levels of all in scope open incidents and requests Vendor Management and Procurement management on need basis Attending Governance meetings and providing Root Cause Analysis to internal and External customers on weekly/Monthly basis Supporting in Planned and unplanned downtime reported Job Requirements • End User support experience• Knowledge on any ticketing tool• Inventory management and control• Vendor management and procurement• Knowledge Based Articles/user guide creations• Process documentation• Networking support and troubleshooting skills – VLAN, security, routing• Vo IP phones support and troubleshooting• Windows Server maintenance and administration• Knowledge on GPO, AD is desired• ITIL Foundation certified is added advantage