ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
JC Executive Search
Hong Kong Island, Hongkong, Hong Kong
To lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and ha
Job Source: JC Executive SearchJC Executive Search
hong kong
To lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and ha
Job Source: JC Executive SearchDah Sing Financial Group
hong kong
About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in
Job Source: Dah Sing Financial GroupAIA International Limited.
hong kong
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need
Job Source: AIA International Limited.Classy Wheeler Limited
hong kong
Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities • Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer sat
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island
Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities• Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer sati
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Leading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities • Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer sat
Job Source: Classy Wheeler LimitedClassy Wheeler Limited
Hong Kong Island, Hong Kong, Hong Kong
Client Description Regional IT & Telecom solutions provider Job Description • Responsible for customer service strategies research and planning as well as service quality analysis • Follow up and perform strategy analysis in order to identify service improvement initiatives and uplift overall service qualities • Responsible for organizing the custo
Job Source: Classy Wheeler LimitedHong Kong Island
$ 600000 HKD Per annum
To lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle customer enquiries and complaints Coordinate with internal parties/service partners and plan, implement, organize, and monitor all resources and logistic deployment to support the event Lead and plan on all event ticketing planning including but not limited to ticketing logistic, layout plan coordination, ticketing system, compile sales report and ticketing issues on event days Lead and monitor the team on service order data procession, validate the accuracy, payment record, handle and deliver event related service orders To plan and formulate service products strategy to meet needs and provide value added service to the venue uses Monitor service contracts and performance of the service contractors Monitor and prepare reports for on-line survey, complaint management system and provide improvement ideas to enhance service level Compose and maintain all workflows/processes/procedures/manuals related to Customer Services are up to date To assist in VIP escorting, when required To plan and organize all manpower required to support day-to-day operation and event days including formulating duty rosters Keep abreast of market development and best practices in customer service and propose new initiatives to management to elevate customer service standards Perform ad hoc tasks assigned by the management Requirements Bachelor’s degree in Public Relation, Hotel or Hospitality Management or related disciplines Minimum 10 years of relevant experience in customer services with at least 3 years at supervisory level Good leadership skills with the ability to motivate staff and teamwork Good logical thinking, good analytical and organizing skills, customer-oriented, creative, innovative, cheerful, and good problem-solving skills Excellent communication and interpersonal skills and ability to interact with all level of stakeholders Proficient in Microsoft Word, Excel, Power Point, Outlook, and Chinese word processing Interested parties please send CV in WORD format with current/expected salary and notice period to [email protected]. All information will be treated in strict confidence and will be used for recruitment purpose only. Address: Unit 2302, 23/F, New World Tower 1 18 Queen’s Road Central Central Hong Kong
#J-18808-Ljbffr
Customer services manager jobs in Hong Kong Island
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.