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Job Description
• Adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
• Adhere to the expected service levels complying with service metrics such as Response and Resolution times.
• Support Service Management / process related activities perf
Job Description
• Adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)
• Adhere to the expected service levels complying with service metrics such as Response and Resolution times.
• Support Service Management / process related activities perf
Work closely with different teams to enhance existing platform
Ensure third party follow all the corporate standards
Work closely with vendor
Assist in ad hoc projects and programming works when requirement.
Bachelor's degree or above in Computer Science, Information Technology or related discipline
At least 4 years of working experience in softwar
Work closely with different teams to enhance existing platform
Ensure third party follow all the corporate standards
Work closely with vendor
Assist in ad hoc projects and programming works when requirement.
Bachelor's degree or above in Computer Science, Information Technology or related discipline
At least 4 years of working experience in softwar
Work closely with different teams to enhance existing platform Ensure third party follow all the corporate standards Work closely with vendor Assist in ad hoc projects and programming works when requirement. Bachelor's degree or above in Computer Science, Information Technology or related discipline At least 4 years of working experience in softwar
Retail company with brands and lifestyle products
Job Description
• Provide tier 1 support for HK and China users from general desktop to enterprise applications.
• Conduct troubleshooting, implementation and user training.
• Prepare training materials including training video and user manuals.
• Assist the development team with enterprise system q
• To provide daily application and operations support to internal and external users in regions
• Work closely with vendor and users to understand requirements and coordinate IT Business Analysts
• Conduct first level system analysis and provide effective solutions
• Develop and execute testing for system modifications
• Develop various reports for
Leading beverages manufacturer and distributor
Job Description
• Oversee the efficient running of enterprise software applications (from legacy to web/mobile) ensuring that the systems meet the optimum potential. To act as the system expert and provide relevant advice and guidance.
• Take leadership in owning issue resolution and driving them to co
Job Source: Classy Wheeler Limited
Applications support (.net) (insurance)
Hong Kong Island
$ 800000 HKD Per annum
Job Description • Adherence to defined processes (like creating problem records, performing timely RCAs, creating knowledge articles, maintaining application documentation etc.)• Adhere to the expected service levels complying with service metrics such as Response and Resolution times.• Support Service Management / process related activities performed by the SMO with relevant delivery data.• End-to-end services for the application cluster / portfolio being managed Job Requirements • Hands-on in application Maintenance using ASP. NET, C#, IIS & SQL DB.• Should have worked in Support Environment with exposure to handle incident and problem tickets• Understanding of the ITIL Framework• Ability to understand the logical flow and business requirements• Exposure and work experience with other web/desktop platforms and automation frameworks would be an added advantage.• Ability to assist with writing stories / defects and helping to prioritize• Fluent in English and Chinese